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• We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation.

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• The casino’s actions were deemed appropriate as they followed their strict policy mężczyzna multiple account usage.
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• Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account.
• Pan top of that, they promote responsible gambling and offer tools for players who want owo set limits or take breaks.
• The casino had not responded owo the complaint, which państwa closed as “unresolved.” Attempts jest to communicate with the casino multiple times yielded istotnie cooperation.
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• The issue was subsequently resolved, with the player confirming receipt of his winnings.

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Unfortunately, due owo the player’s lack of response to the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Italy was facing challenges with withdrawing his winnings amounting jest to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based mężczyzna VIP status. However, the player did not respond jest to our messages, leading us to reject the complaint.

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Despite being KYC verified and reaching out owo customer support, he received no help or resolution, which led to frustration and plans jest to boycott the casino. The Complaints Team państwa unable owo investigate further as the player did not respond to requests for additional information, resulting in the rejection of the complaint. The player asserted that he only used one account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy on multiple account usage. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal.

• The site features games from top providers like NetEnt, Microgaming, and Play’n GO.
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• I really like the variety of pokies too – there’s always something new popping up.That said, I always treat it for what it is — entertainment.
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